Frequently Asked Questions
Our Patients Most Commonly Asked Questions
I’m in crisis, who can I contact for immediate assistance?
Please do not send an email or leave a message at AZ Mindcare for emergency situations.
If you are in crisis, contact:
Emergency Services at 911
National Suicide Prevention Lifeline at 988
Emergency Mental Health at 211
Where are you located?
Our location is by appointment only. We are not able to accommodate any walk-ins or unexpected visits without an appointment currently.
Our office is located at:
3295 N. Drinkwater Blvd. Suite 10
Scottsdale, AZ 85251
How do I get a copy of my medical records?
Please complete a Release of Information form and specify to who and what information you would like released from us. This form is available in your patient portal and is valid for 1 year. Medical records will be submitted within 14 calendar days from date of request.
What types of insurance do you accept?
When you schedule your first appointment, we will confirm your eligibility with your insurance company and inform you of your insurance status prior to your first appointment. Although insurance eligibility may continuously change, it is recommend that you contact your insurance company and confirm your plan details on whether you can expect coverage of our services, copays, and other out of pocket costs you may be responsible for.
How do I get a professional letter, Family Medical Leave Act, Americans with Disabilities Act, or Disability paperwork completed?
Please send a copy of your forms uploaded to the patient portal, email to ma@azmindcare.comor fax to (480) 535-1638. Be sure to include your full name and date of birth. Our staff will be in contact with you to schedule an appointment with you provider to evaluate your progress and discuss the need for your paperwork. Requested paperwork will be returned within 14 days from date of appointment.
How soon in advance do I need to cancel an appointment?
We ask that you cancel your appointment with at least 24 business hours’ notice. Should you cancel less than 24 business hours or no show to your appointment, these occurrences will count towards the Attendance Policy which could ultimately result is being discharged from services.
Who do I contact for billing or administrative questions?
Our administrative hours are Monday through Friday from 8:00 am through 4:00 pm with office closed for lunch from 12 pm to 1 pm.
You may call 480-210-3057 ext. 1000 or email admin@azmindcare.com
Please provide your full name and date of birth with your inquiry. All requests will be responded to within 48 business hours.
How do I get a medication refill?
We ask that you reach out at least 1 week before you run out of your medication to ensure appropriate time for your request to be processed and filled at your pharmacy.
You may request your refill through the Patient Portal or call 480-210-3057 ext. 1001 or email ma@azmindcare.com
Please be sure to include your full name, date of birth, and medications you would like refilled. A return notification will be sent once the determination of your refill request has been processed.
How do I get a medication refill?
We ask that you reach out at least 1 week before you run out of your medication to ensure appropriate time for your request to be processed and filled at your pharmacy.
You may request your refill through the Patient Portal or call 480-210-3057 ext. 1001 or email ma@azmindcare.com
Who do I contact with medication or medical concerns?
If you are experiencing emergent medical issues, please call 911.
If your matter is not urgent, you may reach out through the patient portal, call 480-210-3057 ext. 1001 or email ma@azmindcare.com
Please be sure to provide your full name and date of birth. A representative will respond to your inquiry within 48 business hours
How do I change my pharmacy?
You may request your medications be sent to another pharmacy through your patient portal, call 480-210-3057 ext. 1001, or email ma@azmindcare.com
Be sure to include your full name, date of birth, name and address of pharmacy. A representative will respond within 48 business hours from your initial request.